We stand behind every print. Because each poster is custom-made to your specifications, our policy works a little differently from an off-the-shelf store — here's exactly how.
Every Neatline Charts poster is printed to order — your chart, your crop, your size and format. For that reason we can't accept returns or offer refunds for change of mind, an accidental choice of size or format, or simply not loving it once it arrives. Please use the live preview and size options carefully before ordering.
If your order arrives damaged, defective, or misprinted — the wrong item, a printing flaw, or damage in transit — we'll replace it free of charge or issue a full refund, your choice. No need to ship the damaged item back.
Orders move into production quickly. If you need to cancel, email us right away — we can cancel for a full refund only if the order hasn't yet entered production. Once printing has started, it can't be cancelled.
If a package is returned or lost because of an incorrect or incomplete address you provided, it may not be eligible for a free replacement (see our Shipping Policy). We'll always try to help.
Approved refunds go back to your original payment method, processed securely through Stripe. It typically takes 5–10 business days for the refund to appear on your statement, depending on your bank.